FAQ,s
Frequently Asked Questions
Welcome to Abdchoice. Below you will find answers to our most common questions. If you need further assistance, our team is always happy to help.
Orders & Payments
How do I place an order?
Browse our collections, select your desired item along with any available size or variant options, and add it to your cart. When ready, proceed to checkout, enter your shipping and payment details, and confirm your order. You will receive a confirmation email shortly after your purchase is complete.
What payment methods do you accept?
We accept all major payment methods displayed at checkout, including major credit and debit cards and the secure digital wallet options shown on the payment page. All transactions are processed through encrypted, secure payment gateways.
In which currency will I be charged?
Our store supports British Pound (GBP), United States Dollar (USD), and Canadian Dollar (CAD). You may select your preferred currency on our website, and your payment will be processed in the currency you choose at checkout.
Can I change or cancel my order?
Because we process and dispatch orders quickly, often within the same business day, the window to amend or cancel is short. Please contact us at abdrahman.automation@gmail.com as soon as possible. We will do our best to help, but once an order has been processed or dispatched, changes or cancellations may no longer be possible.
Why was my payment declined?
Payments can be declined for several reasons, including insufficient funds, incorrect card details, an expired card, or your bank's security checks. Please verify that your billing information matches your card exactly and try again. If the issue continues, contact your bank or reach out to us for assistance.
What is the order cut-off time?
For the United Kingdom, the daily order cut-off is 6:00 PM EST. For the United States, Canada, and Ireland, the cut-off is 5:00 PM EST. Orders placed after these times begin processing on the next business day.
Shipping & Delivery
Which countries do you ship to?
We ship throughout the United Kingdom and offer international shipping to selected countries, including the United States, Canada, and Ireland. Available destinations and any applicable rates are displayed at checkout.
How long does shipping take?
All orders are processed within 0–1 business days after payment is confirmed. Once dispatched, delivery typically takes up to 10 business days. Delivery times are estimates and may vary due to high demand, customs processing, or courier delays. Orders are not shipped on weekends or public holidays.
How much does shipping cost?
Shipping costs, where applicable, are calculated and displayed at checkout before you complete your purchase, so you always know the full cost in advance with no surprises.
Do you offer free shipping?
Yes. We offer free shipping on all qualifying orders that meet the threshold displayed on our website. Eligibility is applied automatically at checkout.
What happens if my package is delayed?
Occasional delays can occur due to customs procedures, courier issues, or periods of high demand. If your order has not arrived within the estimated timeframe, please contact us at abdrahman.automation@gmail.com and we will investigate on your behalf.
What should I do if I entered the wrong shipping address?
Please review your shipping address carefully at checkout, as Abdchoice cannot be held responsible for orders sent to an incorrectly provided address. If you notice an error immediately after ordering, contact us right away and we will try to correct it before dispatch.
What if my package is marked as delivered but I have not received it?
Abdchoice is not liable for packages lost or stolen after being marked as delivered. We recommend contacting your local courier service for assistance, and our team is also available to help guide you through the next steps.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return. To be eligible, items must be unused, unworn, in their original condition, and returned with all original tags and packaging, along with proof of purchase.
How do I request a return?
To begin a return, please contact us at abdrahman.automation@gmail.com. Once your request is approved, we will provide instructions on how and where to send your item. Returns sent without prior approval cannot be accepted.
Do I have to pay a restocking fee?
No. There is no restocking fee on any returned items.
When will I receive my refund?
Once we receive and inspect your returned item, we will notify you whether your refund has been approved. Approved refunds are processed to your original payment method within 10 business days. Please allow additional time for your bank or payment provider. If more than 15 business days have passed since approval and you have not received it, please contact us with your order number and item details.
Are any items non-returnable?
Yes. For hygiene and other reasons, certain items cannot be returned, including sale items, gift cards, personalised or custom-made products, personal care items, lingerie, tights, and socks. Belts, bags, and shoes remain returnable. Matching sets cannot be returned separately, and orders paid entirely with store credit are final sale. If you are unsure, please contact us before returning.
Do you offer exchanges?
We do not currently offer direct exchanges. If you would like a different item, simply return your original purchase for a refund and place a new order once your return has been approved.
What if my item arrives damaged or incorrect?
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately at abdrahman.automation@gmail.com so we can resolve it quickly. Where there is a quality issue, kindly include photographs of the affected item to help us assist you faster.
Do customers in the European Union have additional rights?
Yes. If your order is shipped to the European Union, you have the right to cancel or return your order within 30 days of receiving it, provided the items meet the same return conditions described above.
Products & Quality
Are your product photos accurate?
We make every effort to photograph and describe our products as accurately as possible. However, slight variations in colour and appearance may occur depending on your screen settings, device, and lighting. Such minor differences are normal and are not considered defects.
What materials are your products made from?
Each product page includes the relevant details and descriptions for that item. If you need further information about a specific piece before purchasing, please contact us and we will be glad to help.
What if an item is out of stock?
All products are subject to availability. If an item you want is shown as out of stock, it may be temporarily unavailable. You are welcome to contact us about a specific product and we will share any availability information we have.
Will sold-out products be restocked?
Some pieces are produced in limited quantities and may not return once sold out, while others are restocked periodically. If you are interested in a particular item, please reach out and we will let you know whether it is expected to return.
How should I care for my items?
To preserve the quality and longevity of your purchase, we recommend following any care guidance provided with the product. If you have questions about caring for a specific item, our team is happy to advise.
Sizing Information
How do I choose the correct size?
Where size options are available, we recommend reviewing the details and any sizing guidance on the individual product page before ordering. If you are between sizes or need advice, please contact us and we will help you select the right fit.
Do your sizes follow UK, US, or Canadian sizing?
Sizing details are provided on each product page. As we serve customers across the United Kingdom, United States, and Canada, we recommend reviewing the measurements listed for each item. If you need help converting sizes, contact us before placing your order.
What should I do if my item does not fit?
If your item does not fit and meets our return conditions, you may request a return within 30 days of receiving it. As we do not offer direct exchanges, simply return the original item for a refund and place a new order in your preferred size once approved.
Order Tracking
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking number, allowing you to monitor your shipment in real time. If you have an account, you can also view your order status by logging in.
I have not received my tracking number. What should I do?
Tracking numbers are sent by email once your order is dispatched. If you have not received yours, please check your spam or junk folder. If it still has not arrived, contact us at abdrahman.automation@gmail.com and we will provide your tracking details.
My tracking has not updated. Is something wrong?
Tracking information can occasionally take time to update, particularly during customs processing or busy periods. If your tracking has not updated for several days, please reach out and we will look into it for you.
Promotions & Discounts
Do you offer a discount for new customers?
Yes. New customers can enjoy 10% off their first order, along with any other promotions currently running on our website. Please refer to the offer details on our site for terms and eligibility.
Can I combine discount codes?
Unless otherwise stated, only one discount code may be applied per order and codes cannot be combined. The terms of each promotion will be made clear at the time of the offer.
Why isn't my discount code working?
A code may not apply if it has expired, if the minimum order requirement has not been met, if items in your cart are excluded, or if the code was entered incorrectly. Please check the spelling and conditions and try again. If the problem persists, contact us and we will look into it.
Do you offer seasonal promotions?
Yes. We run seasonal sales and special promotions throughout the year. To stay informed about upcoming offers and new arrivals, we recommend subscribing to our email list at the bottom of our website.
Account & Security
Do I need an account to place an order?
No, you can check out as a guest without creating an account. However, registering allows you to track orders, save your details for faster checkout, and view your order history.
How do I create an account?
Select the account or register option on our website and follow the prompts to enter your details. Once registered, you can log in at any time to manage your orders and information.
How do I reset my password?
On the login page, select the password reset option and enter the email address associated with your account. You will receive instructions to create a new password. If the email does not arrive, check your spam folder or contact us for help.
Is my payment information safe?
Yes. All payments are processed through secure, encrypted gateways, and full payment card details are never stored on our systems.
Privacy & Data Protection
Is my personal information secure?
Yes. We take the privacy and security of your personal information seriously and handle your data in accordance with our Privacy Policy and applicable data protection laws, including the UK GDPR. For full details, please review our Privacy Policy.
How is my data used?
We use your information to process orders, deliver your purchases, provide customer support, and, where you have consented, to share updates and offers. We do not sell your personal data. Full details are available in our Privacy Policy.
How can I manage my marketing preferences?
You can unsubscribe from marketing emails at any time using the link at the bottom of any email we send, or by contacting us directly. This will not affect essential communications relating to your orders.
Customer Support
How can I contact customer support?
Our customer care team is available to help with any questions or concerns. You can reach us by email at abdrahman.automation@gmail.com or by phone at +44 7490 919568. You may also visit our Contact Information page on our website.
What are your customer service hours?
For customers in the United Kingdom, our support team is available from 8:00 AM to 7:00 PM GMT/BST. For customers in the United States and Canada, our support team is available from 8:00 AM to 7:00 PM EST.
How quickly do you respond?
We aim to respond to all enquiries as promptly as possible, typically within our stated business hours. During busy periods responses may take slightly longer, but every message receives our full attention.
General Questions
Where is Abdchoice based?
Abdchoice is operated by ABD AUTOMATES LIMITED, based in the United Kingdom at Flat 32, Material Store House, 24 Pressing Lane, Hayes, UB3 1DR, United Kingdom.
What products do you sell?
We specialise in fashion, bags, accessories, and similar lifestyle products, meticulously crafted for customers across the United Kingdom, United States, and Canada.
Do you offer gift cards?
Where available, gift cards are offered on our website. Please note that gift cards are non-returnable and non-refundable.
How do I stay updated on new arrivals and offers?
The best way to stay informed is to subscribe to our email list at the bottom of our website, where we share new products, promotions, and exclusive offers directly to your inbox.