FAQs

We sell women’s clothing, including knitwear, cardigans, jackets, trousers and sets. Available styles, sizes and colours are shown on each product page.

We deliver to addresses in the United Kingdom only (England, Scotland, Wales and Northern Ireland). We do not deliver outside the United Kingdom, including the Channel Islands and the Isle of Man, and we cannot deliver to PO boxes or BFPO addresses.

Yes. Standard shipping is free on every UK order, with no minimum spend and no hidden delivery charges added at checkout.

Our estimated timeframes are:

Business days are Monday to Friday, excluding UK public holidays. Orders are not processed or dispatched at weekends or on public holidays.

Your order is sent directly from our fulfilment partners, who may be based outside the United Kingdom, and this is reflected in our estimates. These are estimates, not guarantees, and delivery may occasionally be affected by carrier operations, busy periods, weather or other circumstances beyond our control. Read our Shipping Policy for details.

Our daily cut-off is 5:00 PM (GMT/BST), Monday to Friday.

Orders placed before the cut-off on a business day begin processing the same day. Orders placed afterwards, or at weekends or on UK public holidays, begin processing on the next business day.

We email your tracking details once your order is dispatched, which can take up to 3 business days after you order. You can follow your parcel using the link in that email or on our Order Tracking page.

Please check your spam or junk folder if you cannot find it. Tracking can take a short time to show its first update and may pause briefly while a parcel is in transit. If you have not received a tracking email within 5 business days of placing your order, contact us at help@abdchoice.com with your order number.

If your order has not arrived after 12 business days, check your tracking information, then email help@abdchoice.com with your order number so we can look into it.

If tracking shows “delivered” but you cannot find the parcel, check the delivery address, the area around your property, with household members and neighbours, and any safe place the carrier may have used. If it is still missing, contact us as soon as possible, ideally within 14 days of the tracking showing delivered, and we will investigate with the carrier. If the parcel is confirmed lost, or the carrier cannot show it was delivered to the address provided, we will arrange a replacement or a refund.

Under UK consumer law, unless we have agreed a different delivery date with you, we must deliver your order within 30 days of your order. If we do not, you may cancel your order and receive a full refund.

Every product page includes its own size chart showing the measurements for that item. Compare your own measurements with the chart before ordering, because sizing can differ between styles. Please check the details for the specific item rather than relying only on your usual size.

If you need help, email us at help@abdchoice.com with the product name and your measurements.

We take reasonable care to photograph and describe our products accurately, but screen settings, devices and lighting can make colours look slightly different. Small measurement variations can also occur in garment production. Please read the written description and size chart as well.

If an item is materially different from its description, contact us for assistance.

We accept major credit and debit cards and digital wallets such as Shop Pay, Apple Pay and Google Pay, where available on your device and in your location.

Only the methods shown at checkout are available for your order. See our Payment Policy.

Prices are displayed in British Pounds Sterling (GBP), and you are charged in GBP at checkout.

Prices include applicable UK VAT, and your final total is shown before payment. Your bank or card provider may apply its own currency-conversion or overseas transaction fees if your account uses another currency. These are set by them, not by us.

Email help@abdchoice.com as soon as possible with your order number and request.

Orders are processed within 1–3 business days, and we will try to make changes or stop the order before dispatch. If we can cancel it before dispatch, we will refund you in full.

If the parcel has already been dispatched, we may be unable to change it, but you can still cancel and return it after delivery under your legal right to cancel or our 30-day return policy.

You can request a return within 30 days of receiving your order.

For standard returns, items should be new, unused, unworn and unwashed, free from stains, make-up, perfume or deodorant, with all original tags attached and in the original packaging where applicable, along with your order number or proof of purchase.

These conditions do not remove your rights concerning faulty, damaged, incorrect or misdescribed items.

Read our Refund Policy for the full conditions.

Email help@abdchoice.com with your order number, the item you want to return and your reason. Our support team will review your request and send you the return instructions and return address.

Once approved, post the item using a reliable, trackable service within 14 days of receiving our instructions. Keep your proof of postage.

Please do not send a return before you receive our instructions. Send it only to the address we give you, and not to the address on your parcel or to our registered office.

Customers pay return postage for change-of-mind returns, such as ordering the wrong size or no longer wanting the item. The cost depends on the return address and the service you choose, so please check the price with your carrier before sending your item. If you would rather not return the item, contact us before posting and we will go through the options with you.

AbdChoice pays the reasonable cost of returning items that are faulty, damaged or incorrect.

No. There is no restocking fee on returned items.

Yes. We accept eligible exchanges within 30 days of receiving your order, subject to availability.

Email help@abdchoice.com with your order number and the item you would like instead. The replacement must meet the same return conditions, and we may ask you to send back the original item before we dispatch the replacement.

If the replacement you want is unavailable, we will talk through the options with you, including a refund.

Contact us as soon as possible at help@abdchoice.com with your order number and clear photographs of the problem and, where relevant, the packaging.

Once we have reviewed and confirmed the issue, we will offer a replacement or a full refund, and we will cover the cost of returning the item.

Under the Consumer Rights Act 2015, if an item is faulty you can reject it for a full refund within 30 days of delivery. After that, you are entitled to a repair or replacement and, in some cases, a price reduction or refund.

Approved refunds are processed within 5 business days after we receive and inspect the return.

Refunds go to the original payment method you used at checkout and cover the price you paid for the returned item after any discount applied. Standard delivery is free on UK orders, so there is no delivery charge to refund. Your bank or payment provider may need extra time to show the funds in your account.

Under UK law, you can cancel your order without giving a reason within 14 days of receiving it, and you then have a further 14 days to send the items back. To cancel, email help@abdchoice.com within the 14 days.

You may try an item on to check the fit, as you would in a shop. If an item has lost value because it was handled more than necessary, we may reduce your refund to reflect this.

Our voluntary 30-day return policy is offered in addition to this right and does not replace it. Full details are in our Refund Policy.

No. AbdChoice is an online-only store. Our registered office address is used for official correspondence and is not open to visitors. Please do not send returns to this address.

AbdChoice is operated by ABD AUTOMATES LIMITED, registered in England and Wales under company number 17001768.

Registered office:
Flat 32, Material Store House, 24 Pressing Lane
Hayes, UB3 1DR
United Kingdom

Our Privacy Policy explains how we collect, use and protect personal information under the UK GDPR and the Data Protection Act 2018, together with your privacy rights and cookie choices.

Please do not send full card numbers, banking passwords or authentication codes to customer support.

Email: help@abdchoice.com
Phone: +44 7577211561
Contact page: Contact Us

Customer service hours: Monday to Friday, 8:00 AM–7:00 PM (GMT/BST)
Response time: We aim to reply within 24 hours on business days.