Shipping policy

This Shipping Policy covers all AbdChoice orders delivered within the United Kingdom. Please read the information below on delivery coverage, shipping costs, processing times, tracking and delivery support before you place an order.

1. Delivery Coverage

We deliver throughout the United Kingdom (UK), meaning England, Scotland, Wales and Northern Ireland.

Free standard shipping applies to all UK delivery addresses. We do not currently deliver outside the UK, including the Channel Islands and the Isle of Man, and we cannot deliver to PO boxes or BFPO addresses.

2. Shipping Charges

Standard shipping is free on all UK orders.

There is no minimum spend and no hidden delivery charge added at checkout. Your shipping charge will show as Free at checkout.

Prices on our website include applicable UK VAT, and the total shown at checkout is the total you pay. You will not be asked to pay any additional VAT, import duty, customs charge or handling fee when your order is delivered.

3. Order Processing & Estimated Delivery

Order stage Estimated timeframe
Order processing 1–3 business days
Shipping transit 5–9 business days after dispatch
Total estimated delivery 6–12 business days

Order processing covers confirming your payment, checking your order and preparing it for dispatch. Transit time starts once your parcel has been handed to the delivery partner.

Your order is sent directly from our fulfilment partners, who may be based outside the United Kingdom, and this is reflected in our delivery estimates.

For this policy, our business days are Monday to Friday, excluding UK public holidays. Orders are not processed or dispatched at weekends or on public holidays. Carrier collection and delivery schedules may differ, and delivery is not guaranteed on every business day.

These timeframes are estimates, not guaranteed delivery dates.

4. Order Cut-Off Time

Our daily order cut-off time is:

5:00 PM (GMT/BST)

Orders placed before the cut-off time on a business day begin processing the same day. Orders placed after the cut-off time, at weekends or on a UK public holiday begin processing on the next business day.

Orders are normally processed within 1–3 business days. Placing an order before the cut-off time does not guarantee same-day dispatch.

5. Delivery Partners

We arrange UK deliveries through multiple trusted delivery carriers, depending on the parcel, the delivery address and service availability.

The carrier assigned to your order will be shown in your tracking information. Customers cannot choose a particular carrier unless that option is offered at checkout.

The carrier’s collection schedules, local delivery routes and service availability may affect your exact delivery date.

6. Order Confirmation

After you place your order, you will receive a confirmation email at the address you entered at checkout.

Please check that your items, delivery address and contact details are correct. If you spot a mistake, email help@abdchoice.com straight away and include your order number.

If your confirmation email does not arrive, check your spam or junk folder before contacting us.

7. Dispatch Confirmation & Tracking

We will email your tracking details once your order has been dispatched, which can take up to 3 business days after you order.

Your dispatch email will include the assigned carrier, your tracking number and a tracking link or instructions for following your parcel.

Tracking may take a short time to show its first update, because the carrier must first scan the parcel into its network. A tracking number having been created does not necessarily mean the parcel has received its first scan.

If you have not received a tracking email within 5 business days of placing your order, please check your spam or junk folder and then contact us with your order number.

8. Delivery Instructions & Address Changes

Please give a complete and accurate UK delivery address, including your full name, house or building number, street, town or city, postcode and any flat or unit number.

If an address needs correcting, contact us before dispatch. We will make reasonable efforts to update it, but we cannot guarantee a change once dispatch preparations are complete.

Once a parcel has been handed to the carrier, we may be unable to amend or redirect it.

Special delivery instructions are subject to the carrier’s policies and cannot be guaranteed.

9. Failed Delivery & Uncollected Parcels

If no one is available when delivery is attempted, the carrier may try again, leave collection instructions or offer other options through its tracking service.

Please follow any instructions given and collect your parcel within the time the carrier specifies.

If a parcel comes back to us after an unsuccessful delivery, an incomplete address or non-collection, contact us. We will look into what happened and explain the options for redelivery or a refund before taking any further action. Where the failed delivery was caused by incorrect address details, additional delivery charges may apply.

10. Delivery Delays

Delivery may occasionally take longer than estimated, for reasons such as:

  • Severe weather or transport disruption.

  • UK public holidays.

  • Carrier service interruptions.

  • Busy periods and high parcel volumes.

  • Remote delivery routes.

  • Incomplete or incorrect delivery information.

If we become aware of a significant delay affecting your order, we will contact you using the details given at checkout.

If your order has not arrived after 12 business days, please check your tracking link and then contact us with your order number so we can investigate. You do not need to sort the matter out with the carrier on your own.

Under UK consumer law, unless we have agreed a different delivery date with you, we must deliver your order without undue delay and within 30 days of your order. If we do not, you may cancel your order and receive a full refund.

11. Lost or Missing Parcels

If your tracking has stopped updating or your parcel seems to be missing, email help@abdchoice.com with:

  • Your order number.

  • The name used when ordering.

  • Your delivery postcode.

  • A short explanation of the problem.

We will investigate with the carrier and keep you informed.

If your parcel is confirmed lost, we will arrange an appropriate resolution, such as a replacement or a refund.

Parcel Marked as Delivered but Not Received

Please check the delivery address, the area around your property, with other household members and neighbours, and any safe place the carrier may have used. You can also contact the carrier using the tracking details in your dispatch email.

If you still cannot find the parcel, contact us as soon as possible, ideally within 14 days of the tracking showing delivered, with your order number and a short note of what you have already checked. We will open an investigation with the carrier, which may include requesting proof of delivery, and we will keep you updated. We aim to give you an update within 5 business days.

If the investigation confirms that your parcel is lost, or the carrier cannot show it was delivered to the address provided, we will arrange a replacement or a refund. If the carrier provides clear evidence that your parcel was delivered to the correct address, we will review your case individually and explain our decision. This does not affect your statutory rights under UK consumer law.

12. Damaged Parcels or Products

Please inspect your parcel and its contents when they arrive.

If the packaging or an item is damaged, contact help@abdchoice.com as soon as reasonably possible.

To help us assess the problem, please send your order number and, where possible, photographs showing:

  • The outer packaging and shipping label.

  • Any damage to the packaging.

  • The item you received.

  • The damaged or affected area.

Please keep the packaging and item while we investigate, where reasonably possible. Do not send the item back before contacting us for instructions.

We will assess the issue and arrange an appropriate resolution, which may include a replacement or a refund.

If an item arrives damaged, faulty or incorrect, we will cover the reasonable cost of returning it. If a return is necessary, we will give you the return address and instructions.

13. Incorrect or Incomplete Orders

If you receive the wrong item or something is missing, contact us promptly with your order number and details of the problem.

Photographs of the items and packaging you received may help us investigate.

We will review your order and arrange an appropriate resolution. You will not be charged any extra shipping to put right a mistake made by us.

14. Order Changes & Cancellation

To ask for an order change or cancellation, email help@abdchoice.com as soon as possible.

Please include your order number and the change you want.

We will try to accommodate requests before dispatch. We cannot guarantee changes or cancellation once dispatch preparations are complete or the parcel has been handed to the carrier.

If your order has already been dispatched, please see our Refund Policy.

15. Contact & Business Information

For shipping questions or help with a delivery, contact us using the details below.

Store name: AbdChoice
Company name: ABD AUTOMATES LIMITED
Company registration number: 17001768, registered in England and Wales

Registered office address:
Flat 32, Material Store House, 24 Pressing Lane
Hayes, UB3 1DR
United Kingdom

Email: help@abdchoice.com
Phone: +44 7577211561
Website: abdchoice.com

Customer Service Hours

Monday to Friday: 8:00 AM–7:00 PM
Time zone: (GMT/BST) London time
Closed on UK public holidays.

We aim to reply within 24 hours on business days.

Our registered office address is used for business correspondence. Please contact us for instructions before sending back any product.